How and When to Report an Issue

  • By Phone: Call COTA’s customer care number (614) 228-1776.

    • Mon-Fri: 6:00 a.m. - 9:00 p.m.

    • Sat Sun: 8:00 a.m. – 6:00 p.m.

    • Holidays: 8:00 a.m. – 5:00 p.m.

  • In Person: Customer Experience Center, 33 N. High St.
    Columbus, Ohio 43215     (Hours: Mon-Fri: 8:00 a.m. – 5:00 p.m.)

Issues with bus service, stops, and facilities?

→ Report your issue to COTA

  • The more specific you can be, the better. Even if you plan to file a report later, take note of the day, time, location, and bus number or stop number, if you have it! Not having this information shouldn’t stop you from reporting an issue, but it does make it easier for the COTA team to address. For example:

    • Not ideal: The 8 bus keeps passing me when I’m trying to get to work.

    • Ideal: My stop is number #XXXX and the 8 bus keeps passing me when I’m waiting for it between 8 and 8:30am every morning when I’m trying to get to work.

    • Damaged seating, shelter, or signage

    • Vehicle cleanliness issues

    • Inaccurate schedules or bus information

    • “Ghost buses” - when a bus appears on Transit App or Google real time tracking, but never arrives

    • Damages or unworking vehicle amenities, like charging ports or wifi

    • Safety/security issues

    • Any and all issues related to COTA buses, COTA service, and COTA facilities

  • Whether it’s issues with bus service, bust stop and facilities, or anything else related to your experience using COTA, you should report it! Even if you may not think it’s that big of a deal, reporting issues helps COTA understand when riders are experiencing difficulties and allows them to address the issues and track ongoing and systemic problems.

Issues with streets, sidewalks, signs, bike lanes & racks, etc?

→ Submit a 311 Report

24 hours a day